Consumer Information: Access to Health Records & Filing Complaints
Texas law requires that we provide clear instructions for consumers regarding access to health records and how to file complaints. The following information explains your rights and how to take action.
1. How to Request Your Health Care Records
You have the right to request copies of your health care records. To request your records, please follow these steps:
- Submit a written request to: Hope for Texoma, 402 W Lamar St. Suite 105, Sherman, TX 75090
- Or complete our online request form: Contact Us
- For questions about the process, contact: 903-375-0055
2. How to Contact Our Licensing or Disciplinary Authority
If you wish to contact the licensing or disciplinary authority that oversees this entity or its professionals, you may do so using the information below:
Website: https://bhec.texas.gov/how-to-file-a-complaint/
1801 Congress Ave., Ste. 7.300
Austin, Texas 78701
(512) 305-7700
Investigations/Complaints 24-hour, toll-free system- (800) 821-3205
3. How to File a Consumer Complaint
Consumers may file a complaint regarding the privacy of health information or other concerns. To file a complaint:
- Visit: https://bhec.texas.gov/discipline-and-complaints/
- Or contact: 1-800-821-3205
Complaints may also be filed with the appropriate licensing authority listed above.
Notice Regarding Applicability
This notice applies to covered entities under Texas Health & Safety Code ยง181.105. It does not apply to entities that only perform claims processing, data processing, data analysis, utilization review, or billing on behalf of another covered entity that provides direct health care services to consumers.
